Company: Siemens IT Solutions and Services, Inc.Division: SIS – Applications Management – 610055Location: GA – AtlantaReq ID: 88740Position Title: Vice President- Application Management ServicesExperience Level: Senior LevelEducation Required: Bachelors DegreeTravel Required: YesCompany Description: Siemens IT Solutions and Services, Inc. is one of Siemens operating companies in the United States.
Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services.
With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source from consulting to systems integration to software development and management of IT infrastructures.
Siemens IT Solutions and Services has 43,000 employees and posts annual worldwide sales of more than $6.
5 billion USD. For more information, please visit www.usa.siemens.com/it-solutions .
Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.Job Description: Siemens is seeking a North American leader for our Application Management business.
This Vice President-level position can be located in one of our 6 leadership locations (Norwalk, Chicago, NYC, Atlanta, Toronto or Dallas) or may be “home office virtual,” with approximately 50% travel to properly represent this business in our largest customers.
Siemens IT Solutions and Services (Siemens) is an $8B global provider of integrated Information Technology solutions.
We are part of Siemens AG, a $100B multi-national with over $25B in US revenue, employing over 70,000 in the US. As a world class employer we offer an exceptional package of compensation, benefits and long term career growth.The Global Application Management business at Siemens provides a full range of functional, technical and hosting support for business and IT applications that our clients rely on to operate their businesses.
This business covers SAP applications (functional and BASIS), non-SAP ERP applications (e.
g., Oracle), custom client applications (e.
g., legacy systems and modern custom business software) as well as system software products.
Siemens has 30+ North American clients receiving functional support, technical/BASIS support and hosting services and hundreds more globally.
Most have a portion of the work performed offshore.
In addition, Siemens has the following SAP® credentials to support its SAP-related Application Management business: – Gold-level status, SAP® Consulting Partner Program in North America- Certified SAP® Global Hosting Partner- Global, SAP®-Certified Application Management Provider- SAP® global services partnerIt also has the following process quality certifications in North America (US and Canada): – ISO/IEC 27001- ISO/IEC 20000-1- DIN EN ISO 9001 : 2000RESPONSIBILITIES AND POSITION DESCRIPTION: The Vice President- North American Application Management leads the delivery of services to our existing and new customers, owns service delivery quality and customer satisfaction, while sharing responsibility for revenue, gross profits and client accounts receivables with our shared sales force.
In this role, you will: have approximately 200 employees in the organization with 8 direct reports; coordinate with our system integration and application consulting businesses, as well as our data centers; provide cross-staffing opportunities and an end-to-end support for SAP, Microsoft and other applications; coordinate with a shared, industry-aligned sales force to qualify new client opportunities, to design solutions, to demonstrate capabilities, to support contract negotiations, to drive client transition/transformation, and to closely manage the steady state operations and delivery; coordinate with the global delivery leadership for these services.
This position is responsible for a $35M – $40M business of delivery operations for SAP/ERP Application Management, Managing Application Services (custom), SAP BASIS Support, and Applications Operations/Hosting.
You will utilize your past experience and current capabilities to:
Lead global client delivery teams
Hire, develop and retain technical and operational talent through our shared resourcing, staffing and recruiting teams.
Meet contractual SLAs and KPIs, while delivering services that provide high customer satisfaction (as measured in our quality surveys and by contract renewal rates)
Demonstrate strong technical and operational competency (service centers, application management, SAP/BASIS, and system development lifecycle are a plus)
Build productive client relationships – managing and building productive relationships with client VP and Directors, client IT operations management and staff
Improve employee and global delivery center relationships and satisfaction
Lead client delivery meeting our commitments to quality, reliability and productivity through continuous improvement and process excellence.
Balance the mix of steady state operations and project work
Evaluate further increases in our US and Canadian onshore delivery capabilitieslead an evaluation to establish additional delivery centers in local, low cost cities Education Requirements:
Masters degree preferred, with operations, management, science or finance area of study.
Bachelors degree would require additional relevant management experience.
Minimum 5 years of relevant application management delivery leadership experience with Masters, 10 years with Bachelors degree.
Required Experience: :
Demonstrated 5+ years experience of business management through data, facts and analysis, familiarity with SLAs, KPIs, trouble ticket reporting, and trouble ticketing systems
Demonstrated 5+ years experience of a competency in application management, application operations and IT delivery leadership
Working knowledge of utilization of IT application industry trends, drivers and issues affecting the business
Demonstrated 5 years of experience managing large-scale, multi-million dollar operations and serving multiple North American corporate clients.
10 + years of experience in providing acceptable customer service
Strong interpersonal and communications skills to develop trust-based relationships with our clients (VPs, directors and managers), sales teams and global delivery leads
Demonstrated 5+ years of experience in the areas of
1. Present to executive management
2. Write/publish white papers
3. Deliver presentations at trade shows
Adaptability to cover shifting priorities via effective time management Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to provide Siemens Answers to Customer questions!.
Additional Information: Travel Percentage: 50%
Vice President- Application Management Services Job in Atlanta 30318, Georgia US