Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com / West Court Reporting Services ("WCRS") is a premier provider of court reporting services. We are backed by the strength and reputation of LiveNote and West, a Thomson Reuters company. We offer a full range of traditional court reporting services, along with market-leading real-time, transcript and case analysis technology that differentiates WCRS from other court reporting firms. The Regional Manager is responsible for managing a national team of Account Executives to achieve sales quota and applying all West/NAL resources available to optimize the team's performance, development and year over year growth. The Regional Manger is also responsible for keeping the Account Executive sales team focused on building and enhancing customer relationships and meeting and exceeding their expectations to enhance future sales possibilities. Knowledge, Skills and Abilities Delivering Results Sets high standards for performance, takes ownership, and drives accountability for sales results.Excellent leadership skills with a proven track record of sales success and/or revenue growth.Discovers and/or champions new and innovative approaches, ideas, methods, processes, products and services.Creative and adaptable with the ability to effectively coach and lead in a changing environment.Excellent time management and organizational skills.Excellent interpersonal skills, with the ability to coach to diverse styles. Commitment to People Skilled in coaching effectively and managing overall performance.Ability to model behavior and successful skills, as well as demonstrate and teach job related skills to optimize employee's performance.Creates an environment to attract the best and brightest people.Uses appropriate interpersonal styles to establish effective relationships with employees, customers and internal partners; interacts with others in a way that promotes openness and trust and gives them confidence in one's intentions.Excellent communication skills: verbal, written and presentation. Collaboration Builds constructive relationships across the organization with key business partners including channel teammates, segment, product and finance to drive the business forward.Works collaboratively across boundaries and gets things done despite divergent goals, cultures and perspectives. Customer First Uses knowledge of business dynamics to make good decisions and sustain the core business while driving profitable growth.Excellent knowledge and understanding of the litigation process and the needs of litigation attorneys and their staff. Strong understanding of the litigation market.Strong understanding of court reporting products and services and the court reporting industry.Adept at forecasting monthly sales results.Able to use financial tools to assist in planning, forecasting and productivity improvements.Exemplifies a strong understanding of a law firm's deposition needs; ability to listen effectively and probe effectively to obtain necessary information.Demonstrates strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Responsibilities Attains sales targets and quotas on a monthly, quarterly and yearly basis.Drive the sales efforts of the Account Executives and supporting channel resources, including West SAM field personnel, to achieve sales quota.Attains sales targets through a sales coverage strategy that optimizes and leverages all SAM channel resources, including field based personnel and internal company resources.Drive efforts to provide effective solution selling strategies and improve upon the Account Executives' consultative selling skills, including the ability to articulate the appropriate WCRS differentiators for any particular audience.Understand the customers' needs and support the effort to partner with internal resources to develop solutions that meet the needs of the market.Meet the demands of the annual plan in terms of sales revenue and produce a business plan that can be successfully executed to produce that outcome.Ensure compliance with all required reporting and the effective use of all internal tools and resources.Support Account Executives on achieving their monthly, quarterly and annual goals by providing the necessary coaching, development and leadership to make each person and the overall team successful against core metrics.Analyze market, competitor and law firm characteristics to determine the business plan that the RM will apply to managing the overall territory.Actively manage a development plan for each member of the team to build and maintain a high performance team.Team with SAM sales channels, Product Specialists, new product development, Strategic Marketing, Central Marketing and other organizations in order to optimize achieving sales revenue and growth responsibilities as well as Pilot participation.Responsible for ensuring positive and effective relationships are established and maintained with customers. Escalate customer issues as necessary and provide customer relationship support.Ensure all business dealings are handled professionally and ethically in accordance to established and accepted business practices. Support company processes and procedures and help to ensure the customers' experience is without compromise. 4 year college degree or equivalent experience; MBA strongly preferredStrong appreciation and understanding of the fundamentals of litigation and the deposition processStrong understanding and experience with solution selling/consultative salesPrior management experience desiredProfessional demeanor, including written communications.5-7 years experience working in or with the legal profession or a law firm, with direct experience with litigation workflows and the law firm organizationPrior experience in sales of litigation solutions and services, including court reporting, electronic discovery, and workflow solutions, a plusCourt reporting industry experience highly desiredStrong B2B business development skills, including demonstrable experience in sales/up-sell, repeat business and solutions developmentService orientation and experience in professional client presentationsProficient with office applications such as MS OfficeAbility to travel, up to 50% of time Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work.Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.Additional Information:Travel Percentage: 10%
Regional Manager, West Court Reporting Services Job in Eagan 55120, Minnesota US