John Hancock is a subsidiary of Manulife Financial, a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. The Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners.
John Hancock can be found on the internet at www.johnhancock.com Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ’0945′ on the SEHK
We encourage employees to build relationships with customers that will last a lifetime and beyond, for their heirs and beneficiaries. If we provide excellent service and top quality products, our customers will spread the word. They’re our best advertisers.
We achieve financial success through operational excellence. Our service is focused on our customers’ needs and expectations. When a customer contacts us, they want fast and accurate help. Our employees work everyday to meet those demands and to continuously improve the quality of our service delivery.
Accountable for ensuring client and broker/dealer satisfaction with company products and services through the timely and accurate processing of annuity transactions.
Review and complete annuity transactions. This may include: new applications, pending applications, group investment, transfer and rollover checks, disbursements and/or licensing and appointment transactions. Review research and complete all written maintenance requests. Items are resolved by writing or by telephoning the client or agent.
Responsibilities will also include research and processing of adjustments and reversals.
Post-secondary education or high school diploma and equivalent business experience
Excellent organizational, customer service and communication skills required
Knowledge of CSWB and Vantage is helpful
Microsoft Office required
Effective listening skills
Working knowledge of processing systems
Works well in a team environment
Attention to detail
This position offers potential for growth and promotional opportunities. Structured training programs are provided to help ensure success. John Hancock also offers a full range of benefits and programs to meet the needs of today’s multi-faceted and diverse workforce.
JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYEE – AA/F/M/D/V
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Annuity Service Representative
Job ID 0603026
Position Type Full-Time Employee
Company Name John Hancock
Location Portsmouth, NH
Salary Unspecified
Experience 1-2 Years Experience
Desired Education Level Other
